Frequently Asked Questions
Quick answers to common questions about our software and orders.
Is Cloud Virus Tech compatible with my device?
Our software is compatible with a wide range of operating systems, including Windows, macOS, and Android devices, ensuring robust protection across your devices.
How does subscription management work?
You can easily manage your subscription through our user-friendly portal, allowing you to upgrade, renew, or cancel your plan anytime.
What is your refund policy?
We offer a 30-day money-back guarantee, ensuring you can try our software risk-free. If you're not satisfied, simply request a refund.
What are the key features of your software?
Our software includes manual and quick scanning, quarantine and restore functions, scan scheduling, and automatic virus definition updates for enhanced security.
How do I set up Cloud Virus Tech?
Setting up our software is simple. Download the installer, follow the on-screen prompts, and you'll be protected in minutes.
Can I schedule scans at my convenience?
Absolutely! Our scan scheduling feature allows you to set scans at times that work best for you, ensuring your system is regularly checked.
How often are virus definitions updated?
Virus definitions are updated automatically in real time, keeping your protection up to date against the latest threats.
How do I get my product after purchasing?
After checkout, your license key and download link are sent instantly to the email address you provided. Check your spam folder if you don't see it within a few minutes. If you still can't find it, contact us at support@cloudvirustechconsultants.com and we'll resend it right away.
What will appear on my credit card or bank statement?
Your charge will appear as Cloud Virus Tech Consultants or a similar descriptor. If you don't recognize a charge, please contact us at 360-775-8190 before disputing it with your bank — we can look it up and resolve it quickly.
How do I install the software after I buy?
Your email includes a link to download the installer and your activation key. Simply download the file, run the installer, enter your license key when prompted, and you're protected. Installation typically takes under 5 minutes.
Which devices and operating systems are supported?
Supported platforms vary by product — check the product page for details. Most of our products support Windows 10/11, macOS, Android, and iOS. Each license covers the number of devices listed on the product you purchased.
How do I request a refund?
We offer a 30-day money-back guarantee. Call us at 360-775-8190 or email support@cloudvirustechconsultants.com and we'll process your refund promptly. For full details, see our Refund Policy.
I have a billing problem — what should I do?
Please contact us first at 360-775-8190 or support@cloudvirustechconsultants.com. Most issues are resolved within 1–3 business days — much faster than a bank dispute. Visit our Before You Dispute page for more details.
Is this a subscription? Will I be charged again automatically?
No. This is a one-time purchase. You will NOT be automatically charged or enrolled in any subscription. Your license is valid for the period shown on the product page (typically 1 year) and will never auto-renew without your explicit action.
Still have questions?
Our friendly support team is here to help. We typically respond within a few hours.